Executive - AO&CS
Job Posting Start Date: 3 May 2024
Location: Ahmedabad, GJ, IN Shirdi, MH, IN Nasik, MH, IN Diu, DD, IN Gondia, MH, IN Jaisalmer, RJ, IN Nagpur, MH, IN Surat, GJ, IN Jodhpur, RJ, IN Rajkot, GJ, IN Vadodara, GJ, IN Kishangarh, RJ, IN Aurangabad, MH, IN Bhuj, GJ, IN Udaipur, RJ, IN Jaipur, RJ, IN Pune, MH, IN Kolhapur, MH, IN Indore, MP, IN
Company: InterGlobe Aviation Ltd
JOB DESCRIPTION
Executive - AO&CS in the role of Customer Service
(OUText – Customer Service)
Job purpose:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
Key responsibilities and accountabilities:
Assist customers through all procedures related to arrivals & departures in the following activities.
Reservations & ticketing:
- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.
Departures
- Attend the pre – flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.
Arrivals
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.
Post flight departure
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time
“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”
Job Description