Officer - Terminal Services

Job Posting Start Date: 5 Feb 2024

Location: Ahmedabad, GJ, IN Nagpur, MH, IN Surat, GJ, IN Pune, MH, IN Jaipur, RJ, IN Aurangabad, MH, IN Gondia, MH, IN Udaipur, RJ, IN Diu, DD, IN Jodhpur, RJ, IN Bhuj, GJ, IN Indore, MP, IN Vadodara, GJ, IN Kolhapur, MH, IN Kishangarh, RJ, IN Shirdi, MH, IN Rajkot, GJ, IN Jaisalmer, RJ, IN Nasik, MH, IN

Company: InterGlobe Aviation Ltd


Officer – AO&CS in the role of Customer Service

(OUText – Customer Service)


Job purpose:

To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities:

Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

  • Making reservations across the counter
  • Selling of tickets.
  • Remitting cash to the concerned department.
  • Answering customer queries over the telephone.


  • Attend the pre – flight and post flight briefings.
  • Setting up of check in counters.
  • Screening of checked in baggage.
  • Maintain high quality of Check in procedures.
  • To assist customers with special requests.


  • To assist customers with special requests.
  • To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
  • Co-ordination with the baggage vendor for the damaged bags.
  • Follow up with the en-route stations regarding lost baggage.

Post flight departure 

  • Filing of all necessary flight papers
  • Any other responsibility assigned by the management from time to time

“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”

Job Description