Ground Staff for the role of Customer Service - Delhi

Job Description

Position – Officer/Executive – Customer Service

~ Interested candidates can apply & register to the link to get interview invites.

~ Carry the interview invite mail along to the venue, else entry will not be allowed

~ Mandatorily carry your Resume, passport, graduation degree & one recent passport-size photograph each.”                                                                                                                                       

Job Location – Delhi

Educational Qualification – Graduation completion & degree is a mandate

Interview Date – 20-November 24, Wednesday

Registration Timing - 8.30 AM to 10.30 AM

Interview Timing - 10.00 AM to 6.00 PM

Interview Venue - Fortune Select Global, Global Business Park, Global Arcade, MG Road, Mehrauli, Gurgaon, Haryana 122002

Mandatory Documents to be carried during the Interview:

1. Updated Resume

2. Recent Photograph

3. Govt. ID Proofs – Pan, Aadhaar & Passport

4. Educational Documents – 10th, 12th & graduation marksheet & degree

5. For experienced candidates, last three months salary slips.

Mandatory Eligibility Criteria:

1. Educational Qualification: Graduates from a Recognized University as determined by IndiGo. Result awaited and exam-pending candidates are not eligible. Please carry your graduation degree along

2. If at any stage prior to or during the Employment of Candidate, it is found that the requisite qualification is not completed from a Recognized Board or University as determined by IndiGo, such candidate’s Offer for Employment or Employment is liable to be withdrawn or terminated.

3. Desired Skills: Excellent Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure and under extreme weather condition.

4. Airport Operations Experience Preferred.

5. Well-groomed and well spoken.

6. No Visible Tattoo marks/ body art

7. Interviewed Candidates can reapply after 6 months.

Job Description –

Customer Service:

Job purpose: To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities: Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing: Making reservations across the counter, selling of tickets, remitting cash to the concerned department, answering customer queries over the telephone.

Departures:  Attend the pre – flight and post flight briefings, setting up of check-in counters, screening of checked in baggage, maintain high quality of Check in procedures, to assist customers with special requests.

Arrivals: To assist customers with special requests / Mishandled / damaged baggage, prepare all required reports, follow up with the en-route stations regarding lost baggage, post-flight departure, filing of all necessary flight papers, any other responsibility assigned by the management from time to time.

“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives”.

Please Note: IndiGo, one of India’s fastest growing airlines, is continuously in search of talent. However, please be cautioned that certain people claiming to represent IndiGo – by misusing the brand name “IndiGo”, and the names of our employees – are demanding money in exchange for Interviews or Jobs with IndiGo.

IndiGo does not charge any money for Interviews or recruitment. All communications related to Offer Letters will be sent from official Indigo email ids only.