Associate Director Loyalty

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Job Posting Start Date: 20 Nov 2024

Location: Gurgaon, HR, IN

Company: InterGlobe Aviation Ltd

IndiGo is India’s largest and most preferred passenger airline and amongst the fastest growing airlines in the world.
We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We show that low cost does not mean low quality. With our fleet of over 320 aircraft, we operate well over 2000+ daily flights, connecting over 118 destinations (of which 32 international), welcoming 100 million customers on board last year. We have an industry leading on-time performance and one of the highest customer NPS in the Indian market. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, developing from a domestic carrier to a global aviation giant.

Job Description

Job Summary

We are looking for a motivated professional specializing in Loyalty Partnerships with Partner Airlines to support and assist in managing our loyalty program initiatives. This role will play a crucial part in executing partnership strategies, fostering relationships with partner airlines, and contributing to the overall success and growth of our loyalty programs.

Roles & Responsibilities

  • Assist in implementing and managing partnerships with strategic partner airlines, ensuring alignment with loyalty program objectives.
  • Support day-to-day communications and operational requirements between the IndiGo and partner airlines.
  • Execute partnership agreements and ensuring compliance with contractual terms and conditions.
  • Prepare partnership performance metrics such as member engagement, revenue generation, and partner satisfaction.
  • Drive incremental earn, burn and member engagement with partner airlines
  • Work closely with the reporting manager and cross-functional teams to support partnership activities aligned with overall program strategies.
  • Coordinate marketing efforts, promotional activities, and joint initiatives with partner airlines to enhance program visibility and effectiveness.
  • Foster collaborative relationships with internal stakeholders to optimize partnership outcomes and drive program success.
  • Prepare regular reports and presentations on partnership performance for review and strategic planning purposes.
  • Support in analyzing data and metrics to derive actionable insights and optimize partnership activities.
  • Collaborate effectively with cross-functional teams, including marketing, product development, analytics, and operations, to achieve partnership objectives.
  • Contribute to maintaining a culture of collaboration, innovation, and excellence within the loyalty team.

Educational

•    Bachelor’s degree in Business Administration, Marketing, or a related field; Master’s degree preferred.

Desired Experience

 •    Minimum of 8 years of experience in partnership management, loyalty program management, or related fields, with exposure to airline partnerships preferred.
•    Demonstrated ability to support and contribute to successful partnerships and business outcomes.
•    Strong analytical skills with the ability to interpret data and support decision-making.
•    Effective communication skills with proficiency in negotiation and relationship-building.
•    Ability to thrive in a dynamic environment, manage multiple priorities, and deliver results.
•    Prior experience in the airline industry or travel sector is advantageous.
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At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, persons with disabilities, nationality, age, marital and maternity status. 

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