Manager - Flight Operations

IndiGo is India’s largest and most preferred passenger airline and amongst the fastest growing airlines in the world.
We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We show that low cost does not mean low quality. With our fleet of over 320 aircraft, we operate well over 2000+ daily flights, connecting over 118 destinations (of which 32 international), welcoming 100 million customers on board last year. We have an industry leading on-time performance and one of the highest customer NPS in the Indian market. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, developing from a domestic carrier to a global aviation giant.

This position serves as a trusted advisor to the Head of Flight Operations, assisting in driving strategic initiatives, ensuring the seamless execution of operational priorities, managing projects, and overseeing internal communication. The incumbent will play a crucial role in ensuring the smooth and efficient operation of the department by facilitating coordination and communication between Flight Operations and other departments.

Qualification & Experience

Education: 

Bachelor’s degree in aviation management, Business Administration, or a related field

Aviation-related certifications or other operations-related credentials are a plus

Experience:

Min. 10 years of experience in aviation or a related industry, with exposure to Flight Operations or cross-functional coordination.

Experience in project management, administrative roles, or regulatory compliance/ audits is an advantage.

Job Responsibilities

Strategic Leadership & Decision Support

• Serve as a trusted advisor to the Head of Flight Operations, providing insights, analysis, and recommendations to support decision-making.
• Drive alignment between Flight Operations and other business units, ensuring strategic goals are met.
• Monitor industry trends, regulatory changes, and operational challenges to proactively identify opportunities and risks.

Operational & Project Management

•  Oversee and coordinate key initiatives of flight operations, ensuring timely execution and effective resource allocation.
•  Lead cross-functional projects, working with various departments such as Engineering, Ground Operations, In-Flight Services etc.  to enhance operational efficiency.
•  Assist in planning and monitoring departmental activities to ensure operational efficiency and compliance with regulatory requirements.
•  Track and follow up on action items from meetings, ensuring timely resolution.
• Monitor and highlight key metrics or issues that require the HFO’s attention in context of flight operations.

Regulatory and Compliance Coordination

• Collaborate with the Regulatory Affairs team to ensure that all Flight Operations processes align with applicable rules and standards.
• Assist in coordinating audits, inspections, and responses to regulatory bodies as required.

Communication & Stakeholder Engagement

• Assist in maintaining strong relationships with internal and external stakeholders, including pilots, regulatory authorities, and service providers.
• Address queries or concerns raised by stakeholders and escalate as necessary
• Prepare executive reports, presentations, and briefing materials for senior leadership and regulatory bodies.
• Represent the Head of Flight Operations in meetings and decision-making forums when required.

Administrative Support

• Manage the HFO’s calendar, scheduling meetings, and prioritizing tasks to optimize time management.
• Organize and document departmental meetings, including preparing agendas, taking minutes, and following up on action points.
• Handle correspondence, including drafting and reviewing emails, letters, and reports.

At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, persons with disabilities, nationality, age, marital and maternity status. 

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