Manager - Poise

Job Description

The ideal candidate will bring a strong foundation in poise, etiquette, makeup artistry, and image consulting, along with experience in facilitating transformative, high-impact training sessions. This role requires a proactive people manager with a track record in training and team mentorship, who can travel to multiple locations and deliver professional development programs designed to enhance employees' confidence, presence, and professional image.
Key Responsibilities:
•    Lead and Manage Training Programs: Oversee the development, delivery, and continuous improvement of poise, etiquette, and image consulting training programs across multiple locations.
•    Manage and mentor a team of trainers to ensure consistency, quality, and engagement across all sessions
•    Develop training schedules, travel plans, and resources to ensure programs are effectively delivered within the organization’s goals and timelines.
•    Client & Stakeholder Engagement: Foster strong relationships with internal and external stakeholders to assess training needs, provide tailored solutions, and ensure successful program execution.
•    Provide high-level coaching and feedback to individual participants, helping them enhance confidence, presentation skills, and professional image.
•    Content Development & Improvement: Lead the creation and continuous enhancement of training materials, incorporating the latest trends and best practices in poise, makeup, and image consulting.
•    Program Evaluation & Reporting: Monitor training outcomes and maintain detailed records, providing insights and recommendations for program improvements.
•    Work closely with other departments to align training initiatives with broader organizational goals.

Qualifications:
•    At least 8-10 years of experience in a training or management role, with a focus on personal development, poise, etiquette, or image consulting.
•    Strong expertise in makeup application & hair techniques and image consulting. Certification in makeup artistry, image consulting, or related fields is a plus.
•    Proven leadership experience with the ability to manage teams and collaborate with multiple stakeholders.
•    Excellent communication and presentation skills, with the ability to engage diverse audiences.
•    Willingness and ability to travel extensively to deliver training programs and work in rotational shifts and rotational weekly offs.
•    Strong organizational and project management skills, with a focus on delivering results.
•    Exceptional interpersonal skills, with a focus on relationship-building and client satisfaction.
•    High standards of professionalism and personal presentation.
"At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers.
Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their – but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status"