Program Manager - PSS

Job Description

Job Summary

We are seeking a highly motivated and experienced Project Manager to oversee the successful delivery of large, complex development and enhancement projects. The ideal candidate will ensure high-quality deliverables, on-time completion, and adherence to budget while working closely with internal and external stakeholders in a dynamic and diverse environment.

Key Responsibilities

• Successfully deliver projects with high-quality outcomes, on time and within budget.
• Utilize IndiGo systems to create, track, report, and monitor projects, burn rates, and financial progress.
• Proactively highlight potential overruns, escalate, and resolve financial issues promptly.
• Prepare well-crafted Project Status Reports for stakeholders.
• Forecast resource requirements across teams and assist Resource Management in proactive planning.
• Accurately estimate and define project scope of work using appropriate methodologies such as WBS or User Stories.
• Ensure projects are delivered within the agreed scope, coordinating closely with team leads.
• Manage multiple partners, internal and external customers to achieve optimal project outcomes.
• Keep stakeholders informed through clear, timely, and proactive communication.
• Identify, manage, and mitigate project risks, focusing on effective solutions.
• Present project information effectively via multiple channels, including team meetings and stakeholder presentations.
• Motivate teams, foster enthusiasm, and drive performance excellence.

Role Requirements

• Experience: Minimum 10-12 years managing large-scale development and enhancement projects with full budgetary and delivery responsibilities.
• Strong knowledge of industry-standard project management frameworks and methodologies.
• Proven expertise in project estimation techniques, including Work Breakdown Structures (WBS) and User Stories.
• Proficiency in collaborative tools such as ServiceNow and MS Project.
• Prior experience managing large-scale enterprise projects in a distributed delivery model using agile methodologies.
• Experience working with multicultural, geographically distributed teams.
• Ability to deliver full project life cycles in both product and services environments.

Key Qualities and Characteristics

• Strong communication skills with the ability to present effectively to diverse stakeholders.
• Proven ability to build strong relationships and deliver results in challenging circumstances.
• Ability to perform under pressure with a high degree of flexibility and adaptability.
• Self-motivated and capable of working independently while maintaining a collaborative approach.
• Strong business and commercial acumen with sound decision-making and judgment skills.
• Customer-service oriented with a strong commitment to quality and continuous improvement.
• Excellent attention to detail and a proactive approach to improving delivery processes.
• Demonstrated sense of personal accountability for individual and team outcomes.
• Proven ability to motivate teams and generate a positive, high-performance environment.

Tools and Technologies:

• ServiceNow
• MS Project
• Agile Project Management Tools

Methodologies:

• Agile
• Distributed Delivery Models
• Work Breakdown Structures (WBS)