Senior Manager - Financial Services (Loyalty)
Job Posting Start Date: 27 Sep 2024
Location: Gurgaon, HR, IN
Company: InterGlobe Aviation Ltd
IndiGo is India’s largest and most preferred passenger airline and amongst the fastest growing airlines in the world.
We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We show that low cost does not mean low quality. With our fleet of over 320 aircraft, we operate well over 2000+ daily flights, connecting over 118 destinations (of which 32 international), welcoming 100 million customers on board last year. We have an industry leading on-time performance and one of the highest customer NPS in the Indian market. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, developing from a domestic carrier to a global aviation giant.
Job Description
Job Summary:
We are seeking an experienced and strategic professional, within the financial services Loyalty business , to optimize and expand financial partnerships with IndiGo. This role will be instrumental in driving the development and execution of financial partnership strategies, managing relationships with both IndiGo and financial partners , and ensuring alignment with Loyalty program objectives to achieve mutual growth opportunities.
Key Responsibilities:
• Drive the development of comprehensive financial partnership strategies that enhance member acquisitions , engagement, revenue generation, retention and overall partnership and portfolio effectiveness.
• Manage relationships with strategic financial partners, serving as the primary point of contact for key stakeholders.
• Execution of financial partnership agreements, ensuring alignment with contractual terms and conditions and maximizing mutual benefit.
• Collaborate closely with internal teams to coordinate marketing efforts, promotional activities, and joint initiatives with financial partners.
• Monitor and drive key performance indicators (KPIs) to evaluate the success and impact of financial partnerships for IndiGo. Example: member acquisitions, activations, engagements, incremental portfolio spends and driving incremental business growth.
• Analyze financial partnership performance data and product / market trends to derive actionable insights and optimize strategies , via influential and ROI driven data sheets, to enhance financial partnerships growth.
• Prepare comprehensive reports and presentations on both IndiGo and financial partner performance for executive review and strategic planning purposes.
• Prepare and manage the financial aspects of financial partnership initiatives, including budget planning, forecasting, and expenditure monitoring.
• Contribute to P/L management for the financial partnerships segment, demonstrating fiscal responsibility and strategic investment.
• Provide mentorship to the financial partnerships team, fostering a high-performance culture and professional development opportunities.
• Collaborate effectively with cross-functional teams, including marketing, product development, analytics, and operations, to achieve partnership objectives and drive program success and tasks, in a timely manner
• Support a culture of collaboration, innovation, and excellence within the financial partnerships team.
Experience, Qualification & Skill set required :
• Bachelor’s degree in Business Administration, Marketing, Finance, or a related field; Master’s degree preferred.
• Minimum of 10 years of progressive experience in partnership management, loyalty program management, or related fields, with a focus on financial partnerships.
• Proven track record of successfully developing and executing strategic and financial partnership initiatives that drive business results.
• Strong leadership skills with the ability to inspire and motivate teams towards achieving goals.
• Exceptional analytical skills with a data-driven approach to decision-making and problem-solving.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities.
• Extensive experience in the financial services industry or loyalty sector is highly desirable.
At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, persons with disabilities, nationality, age, marital and maternity status. Indigo does not charge fees for Job Interviews, Registration, Verification or Offer Letters. All Official communication will come from verified IndiGo IDs (e.g., xxx@goindigo.in). Please report any fake job offer to eco.goindigo.in