Officer/ Executive- Security/ Ramp/Customer services

Mandatory requiremnts for Interview:

1.Graduation is Mandatory.

2.Passport Size Photo required.

3.Grooming:Clean Shaved , Formals required, No Visible tatoos.

4.Valid Passport Issued year should be  above 2021 or PVC(Police Verifiction certificate) issued this year.

Disclaimer:All the above mentioned documents are mandatory .The interview will not be conducted in absence of the above docuements.  

JOB DESCRIPTION
Officer – AO&CS in the role of Customer Service
(OUText – Customer Service)

Job purpose:
To carry out safe and secure on time operations in accordance with the ground operations manual and all 
applicable procedures.
 

Key responsibilities and accountabilities:
 

Assist customers through all procedures related to arrivals & departures in the following activities.
 

Reservations & ticketing:
 Making reservations across the counter
 Selling of tickets.
 Remitting cash to the concerned department.
 Answering customer queries over the telephone.
Departures
 Attend the pre – flight and post flight briefings.
 Setting up of check in counters.
 Screening of checked in baggage.
 Maintain high quality of Check in procedures.
 To assist customers with special requests.
Arrivals
 To assist customers with special requests.
 To assist customers with Mishandled / damaged baggage. Prepare all required reports for the 
same.
 Co-ordination with the baggage vendor for the damaged bags.
 Follow up with the en-route stations regarding lost baggage.
Post flight departure
 Filing of all necessary flight papers
 Any other responsibility assigned by the management from time to time

“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the 
IndiGo SMS Manual, Chapter Safety Policy and Objectives".

JOB DESCRIPTION

Officer - AO&CS in the role of Ramp

(OUText – Ramp)

Job Responsibilities

• Confirm the ETA of the flight from OCC or System (Navitaire).
• Take the bay no. from Apron and convey it to all the stations on R.T.
• Ensure that you are at the bay D-20 mins with all the equipments required.
• Note down the Touch down and Chocks and convey it on R.T.
• Allign the ramp properly.
• Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
• Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
• Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
• After departure make sure that all the equipments are sent back to the transport yard.
•  Fill the ramp filling.
• During the flight ensure everyone is smooth, safe and flight is on time.

Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.

JOB DESCRIPTION

Officer - Security - AO&CS

(OUText – Security)

Primary Responsibility:

You will be responsible for implementation of security policy and procedures laid down by the Company. 

Mission:

To secure

• Safe operation
• Punctuality
• Customer Satisfaction
• Team efficiency
• Cost control
• Secure good working atmosphere and environment

Focus:

Manage safe and secure operations in accordance with security program and applicable procedures.

Functional Responsibilities:

• Maintain standards as per Company requirements
• Ensure effective threat assessment and response capability
• Achieve department goals and follow up
• Perform duties as per the Security Programme.
• Maintain performance standards and follow up with your shift
• Monitor continuously the Quality System and the level of conformance
• Secure quality levels
• Optimize resource
• Aware of Emergency Response Procedures, rules and regulations
• Acquire and maintain necessary skills required to perform job functions
• Maintain  work procedures as per company requirements
• Carry out development dialogue with the Team leaders
• Control theft and pilferage of company property

“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives”.