Officer - AO&CS, Lucknow

Job Description

Officer – AO&CS in the role of Customer Service

Primary Responsibilities:

Reservations & ticketing:

• Making reservations across the counter

• Selling of tickets.

• Remitting cash to the concerned department.

• Answering customer queries over the telephone.

Departures

• Attend the pre – flight and post flight briefings.

• Setting up of check in counters.

• Screening of checked in baggage.

• Maintain high quality of Check in procedures.

• To assist customers with special requests.

Arrivals

• To assist customers with special requests.

• To assist customers with Mishandled / damaged baggage. Prepare all required reports for the

same.

• Co-ordination with the baggage vendor for the damaged bags.

• Follow up with the en-route stations regarding lost baggage.

Post flight departure

• Filing of all necessary flight papers

Officer – AO&CS in the role of Security

Functional Responsibilities:

• Maintain standards as per Company requirements

• Ensure effective threat assessment and response capability

• Achieve department goals and follow up

• Perform duties as per the Security Programme.

• Maintain performance standards and follow up with your shift

• Monitor continuously the Quality System and the level of conformance

• Secure quality levels

• Optimize resource

• Aware of Emergency Response Procedures, rules and regulations

• Acquire and maintain necessary skills required to perform job functions

• Maintain work procedures as per company requirements

• Carry out development dialogue with the Team leaders

• Control theft and pilferage of company property

Officer – AO&CS in the role of Ramp

Primary Responsibilities:

• Confirm the ETA of the flight from OCC or System (Navitaire).

• Take the bay no. from Apron and convey it to all the stations on R.T.

• Ensure that you are at the bay D-20 mins with all the equipment required.

• Note down the Touch down and Chocks and convey it on R.T.

• Align the ramp properly.

• Make sure there are enough coaches available for deplaning the passengers and take care that

baggage should reach Arrival before the passenger.

• Check the cleaning and take the boarding clearance from the Cabin crew and announce it on

R.T.

• Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.

• After departure make sure that all the equipment is sent back to the transport yard.

• Fill the ramp filling.

• During the flight ensure everyone is smooth, safe and flight is on time