Officer-Customer service
Job Posting Start Date: 6 Mar 2025
Location: Raipur, Chhattisgarh, IN
Company: InterGlobe Aviation Ltd
Dear Candidate,
We are hiring for – Officer – Customer Service – Raipur at IndiGo.
We would like to invite you for a Face to Face Round of Interview . Please find below the Timing and Venue Details.
Date – 18 March 2025 , Tuesday
Reporting Time – Yet to be Decided
Venue – Yet to be Decided
CVs will be collected till 10 AM only
Application for this job is a must before coming for the interview ( Please make sure to tick YES at registered for Walk In Drive)
Eligibility Criteria:
- Educational Qualification: Graduates from a Recognized Board or University as determined by IndiGo.
- If at any stage prior to or during the Employment of Candidate, it is found that the requisite qualification is not completed from a Recognized Board or University as determined by IndiGo, such candidate’s Offer for Employment or Employment is liable to be withdrawn or terminated.
- Desired Skills: Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.
- Airport Operations Experience Preferred.
- No Visible Tattoo marks/ body art
- Age: Up to 27 Years
- Interviewed Candidates can reapply after 6 months
Kindly check the eligibility criteria before appearing for the Interview.
Documents to be Carried –
- CV / Resume ( with Photo)
- Photocopy of Adhaar Card and PAN Card
- Photocopy of Graduation Mark sheet & Certificate
- Passport (if available)
- Releiving Letter (If Experienced)
Please Note –
IndiGo does not charge any money for interviews or recruitment. All communication related to offer letters will be sent from official IndiGo email IDs only. (For example: name@goIndigo.in)
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JOB DESCRIPTION
Officer – AO&CS in the role of Customer Service
(OUText – Customer Service)
Job purpose:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
Key responsibilities and accountabilities:
Assist customers through all procedures related to arrivals & departures in the following activities.
Reservations & ticketing:
- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.
Departures
- Attend the pre – flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.
Arrivals
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.
Post flight departure
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time
“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”
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