Officer-Customer service

Dear Candidate,

We are hiring for  – Officer – Customer Service – Raipur at IndiGo.

 We would like to invite you for a Face to Face Round of Interview . Please find below the Timing and Venue Details.

 Date – 18 March 2025 , Tuesday

Reporting Time – Yet to be Decided

Venue – Yet to be Decided

CVs will be collected till 10 AM only

Application for this job is a must before coming for the interview ( Please make sure to tick YES at registered for Walk In Drive)

Eligibility Criteria:

1. Educational Qualification: Graduates from a Recognized Board or University as determined by IndiGo.
2. If at any stage prior to or during the Employment of Candidate, it is found that the requisite qualification is not completed from a Recognized Board or University as determined by IndiGo, such candidate’s Offer for Employment or Employment is liable to be withdrawn or terminated.
3. Desired Skills: Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.
4. Airport Operations Experience Preferred.
5. No Visible Tattoo marks/ body art
6. Age: Up to 27 Years
7. Interviewed Candidates can reapply after 6 months

Kindly check the eligibility criteria before appearing for the Interview.

Documents to be Carried –

1. CV / Resume ( with Photo)
2. Photocopy of Adhaar Card and PAN Card
3. Photocopy of Graduation Mark sheet & Certificate
4. Passport (if available)
5. Releiving Letter (If Experienced)

Please Note –

IndiGo does not charge any money for interviews or recruitment. All communication related to offer letters will be sent from official IndiGo email IDs only. (For example: name@goIndigo.in)

===============================================================================================

JOB DESCRIPTION

Officer – AO&CS in the role of Customer Service

(OUText – Customer Service)

Job purpose:

To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities:

Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

• Making reservations across the counter
• Selling of tickets.
• Remitting cash to the concerned department.
• Answering customer queries over the telephone.

Departures

• Attend the pre – flight and post flight briefings.
• Setting up of check in counters.
• Screening of checked in baggage.
• Maintain high quality of Check in procedures.
• To assist customers with special requests.

Arrivals

• To assist customers with special requests.
• To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
• Co-ordination with the baggage vendor for the damaged bags.
• Follow up with the en-route stations regarding lost baggage.

Post flight departure 

• Filing of all necessary flight papers
• Any other responsibility assigned by the management from time to time

“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”

=======================================

NA